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The offices need to be able to place a hold at a client level
The hold options need to be expanded to include the other options from the PS exceptions menu
This allows for visibility to the Branch
Also allows for simplified reporting/tracking for all on hold clients
We would remove the PS exception option since it would be part of the overall ‘Hold’ options and the process would be ‘standard’ for any hold
Feature requirements added as attachment
Expansion of PS Service Holds
Merged