Point of Care Ideas

Welcome to the Point of Care Idea Portal, please enter the Ideas for Features/Solutions you wish to be considered for Implementation.


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Alert sent to Coordinator when caregiver hasn't clocked in to a scheduled shift within 30 minutes.

To give CSMs an alert that there is a possible missed shift and to check on client/caregiver. Often these are not caught until client calls us to let us know or the following day. Leaving us unable to send a fill in and lose those hours.

  • Tami Storey
  • Feb 14 2024
  • Already exists
Idea Background

missed hours, no call no shows client safety.

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Idea Benefit

better customer service, better retention of clients, less lost hours.

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  • Guest commented
    13 Mar 18:41

    This or if we could get the ability to set our own notifications like this one based on the operations areas for opportunity.

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  • Admin
    Melissa Stebbins commented
    01 Mar 16:41

    This is an option under Call management as well is an existing Alert that can be subscribed to in the AMS system. The AMS alerts would be delivered directly to the communications dashboard in POCLite for visibility.

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  • Shae Eaton commented
    20 Feb 18:53

    This exists under alerts management.

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