Point of Care Ideas

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Canceled shift comments show up in Call Center

Comments left for canceled shifts currently don't appear in Call Center comments without extra steps.

Lee Gray
Mar 15 2024
Planned

Idea Background Quarterly PS comments required for files do not automatically include comments left through canceled/moved shifts. This affects CSM time management. Attachments Open full size
Idea Benefit Streamlined PS cancelation comments appearing in Call Center would remove a layer of redundancy, saving time for CSMs. Attachments Open full size

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Votes (25)

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Danielle Beebe commented

02 Dec 14:01

This idea relates to I-491 - Call Center - Add PDF Download Option.

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Danielle Beebe commented

02 Dec 14:01

Discussed in POC Workgroup Nov. meeting - development request would be to update the cancellation process to allow you to add visit comments and tag call center for PS/DCS/Both.
Current process requires clicking on the visit menu icon in Schedule Management, adding a Visit Comment, choosing the tag option for the Call Center so you can tag both the PS and DCS, then cancelling the visit.

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