Point of Care Ideas

When a message is sent by a DCS, a new message is marked with a red indicator. When any user clicks on the message, the red indicator is removed, even if the message was intended for a different supervisor. This leads to a situation where the intended recipient might miss the message, especially if they are unaware that a message was sent and received.

A solution to help ensure a message is received and cleared may be helpful. Also, a report that shows trends for a DCS and the messages being sent, i.e. some sites are receiving requests to edit punches via the mobile app DCS Messages. A report could support corrective actions/counseling or just provide visibility for a QA review.

Ensure messages are not being missed along with providing visibility around messages received.