Point of Care Ideas

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In the Call Center can we add a tab that says from CSM

The call may not always come from the Client or from the Caregiver. More times than not the call is coming from the CSM and then to the Client or to the Caregiver.

  • Maria Ivey
  • Oct 20 2025
  • Needs Review
Idea Background

This gives us the ability to add in our comments or calls that were made to the client and the caregiver. Or when we are notified of something from the caregiver or client we can show who the call was directed.

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Idea Benefit

This gives us the ability to add in our comments or calls that were made to the client and the caregiver. Or when we are notified of something from the caregiver or client we can show who the call was directed.

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