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Please make a distinction between both shifts. For instance, if there are two separate shifts for different service codes, it needs to be reflected in the evv app. It currently does not. As an example, lets say there's someone who has PCA and Waiver Hours, on the application it'll only show the person's name and not the shift that they're desiring. As a result, this is causing confusion for many caregivers.
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Idea Background
If there's waiver hours and PCA hours, please make sure there's a shift distinction vs just having their client's name on the clock in option. This will reassure the DCS that they are correctly clocking in their shift. |
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Idea Benefit
Benefit DCS satisfaction. |
Consecutive services used to work this way, but we had too many DCS that were not indicating they completed the all the visits so we were missing visit so it was changed to present the full shift to the DCS.