Point of Care Ideas

Welcome to the Point of Care Idea Portal, please enter the Ideas for Features/Solutions you wish to be considered for Implementation.


If you are running into an immediate problem or bug, please continue to send a Ticket for review to the Help Desk. https://getit.brightspringhealth.com/

BPCRM Referral Stats- Column and filter updates

From reports training session, requested updates to Referral Stats screen:

  • Ability to drill down to stats by branch and assigned user

  • Ability to filter/review # of days from open by payor/plan or funding category (setup approx. date frameworks - 1 to 10 days, 11-20, etc.). No SLAs, just informational for leadership follow-up at the regional or branch level.

  • Add referral source as a filter so you can differentiate between AWC Svc Ctr referrals and office-created referrals

  • Add PS filter so users can review revenue totals by client or see what stage a specific client is in.

  • Remove registered column and replace with closed column

  • If other manual status options are added, is there a way to see those counts from this dashboard - for instance, referrals in open vs. pending status. Right now, offices can only see referrals in Open status.

  • Danielle Beebe
  • Aug 12 2026
  • Needs Review
Idea Background

Add more filtering and options so leaders can view referral stats at a glance, instead of having to look at the Referral List and click on individual referrals.

Idea Benefit

Helpful for high level, but leaders need more information to follow-up with offices or individual team members.

Compliance Risk- Business Score 2-Med (Moderate impact, department level)
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