Point of Care Ideas

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Remove “Absent Visit” Option from Caregiver POC App

Caregivers sometimes mark visits as “Absent” incorrectly, thinking it applies when they are off for the day or not scheduled with a client. This leads to inaccurate visit records and payroll errors, as absent visits should only be recorded by supervisors.

  • Wendy Blankenship
  • Nov 13 2025
  • Planned
Idea Background

Remove the “Absent Visit” feature from the caregiver-facing POC app.

Make absent visit reporting the sole responsibility of supervisors through their management interface.

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Idea Benefit

Prevents incorrect processing and overpayment for visits caregivers did not work.

Reduces confusion for caregivers about what constitutes an absent visit.

Improves data accuracy and compliance.

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  • Guest commented
    11 Feb 14:48

    Thank you for your message.

    I wasn't able to list my suggestion on home care exchange well because of other people addressing the absent function.

    My idea is - can we change the nomenclature in the POC EVV app for "absent"? Caregivers feel the absent function can apply to their ability to do a shift. We don't want them to interpret absent this way. We don't want electronic drive by call offs. Caregivers need to call if there is ever a problem in making their shift.

    We don't want to eliminate the absent function. We just need the caregivers to use it in appropriate situations.

    The valid use of absent is on the client side. If the client ends up somehow being sick or not home - we then have the caregiver use the absent function so that they will get show up pay.

    I would like to see if the absent function can be renamed to "client absent" in the POC EVV app?

    Thank you for your consideration,

    All Ways Caring Home Care
    Brian Sullivan
    301 N. Neil Street, Suite 301
    Champaign, IL 61820
    Phone: 217-398-4100
    Fax: 217-398-4175
    Email: Brian.Sullivan@Allwayscaring.com

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  • Admin
    Melissa Stebbins commented
    11 Feb 14:25

    We have the ability to disable the absent visit option at a site level. If this is needed, please submit a request to the ARSystem Help Desk

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  • Guest commented
    22 Jan 19:49

    Please make it 'client is absent' that a caregiver can see if they want to use the function. In this way, caregivers cannot use the absent function to call off for a shift -- if they are the ones that need to be absent.

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