Point of Care Ideas

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POC Client Profile – Add Address Verification Tool with USPS Validation and User Selection Prompt

Add an address verification feature within the Client Profile (intake/edit screens) that validates entered addresses against a trusted data source (e.g., USPS address database).

When a user enters an address, the system would:

  • Compare the entered address to validated USPS formatting

  • Present a pop-up showing:

    • “Entered Address”

    • “Standardized/Verified Address”

  • Allow the user to select which version to save

Who benefits:

  • Intake staff entering client demographics

  • CSMs / Branch Staff that encounter these discrepancies

  • Billing and EVV teams relying on accurate location data

  • Compliance/audit teams ensuring clean, defensible records

Example: A client address entered as ‘123 Main St Apt 2’ may be standardized to ‘123 MAIN ST APT 2, TIFTON, GA 31794,’ reducing EVV mismatches.

  • Tiffany Smith
  • May 28 2026
  • Needs Review
Idea Background

Currently, addresses in POC are manually entered without validation. This leads to:

  • Inconsistent formatting across records

  • Incorrect or incomplete addresses

  • EVV GPS mismatches due to invalid locations

  • Billing or claims issues tied to incorrect service locations

  • Increased audit findings and manual corrections

Staff often do not realize an address is inaccurate until a downstream issue occurs (missed visit validation, returned mail, etc.).

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Idea Benefit

Implementing address verification would:

  • Improve data accuracy at point of entry

  • Reduce EVV location discrepancies and exceptions

  • Decrease billing errors and rework

  • Strengthen audit defensibility (clean, standardized client records)

  • Save staff time spent correcting address-related issues

  • Align with industry best practices for healthcare data integrity

Suggested Enhancement Options:

  • Real-time validation as the user types (auto-suggest dropdown)

  • Flagging/report for “invalid or unverified addresses”

  • Integration with EVV location tolerance logic

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Compliance Risk- Business Score 3-High (Significant/catastrophic impact, company or enterprise level)
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