Point of Care Ideas

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Client Connection Form - POC

Create a Form within Point of Care Call Center that will allow the OPS to enter feedback from the clients/family based on a monthly customer service call/touchpoint. Requested by David Darnell, ED AZ

  • Barbie Youngblood
  • Sep 22 2026
  • Needs Review
Idea Background

The form would be standard questions completed on a monthly basis (initially for AZ)

Attachments Open full size
Idea Benefit

Strengthen Client Relationship, identifies concerns earlier, create clear reporting and follow up, creates consistent feedback and reporting

Attachments Open full size
Compliance Risk- Business Score 2-Med (Moderate impact, department level)
  • Attach files

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